Refund policy

This Return and Refund Policy is designed to be fair and transparent, building the "Easy Trust" you want for Elora Pure. Since you are selling both wellness gadgets (massagers) and fine metals (jewelry), it is important to be specific about hygiene and quality checks.

Return and Refund Policy

Last Updated: May 2026

At Elora Pure, we stand behind the quality of our products. Founded on the principle of transparency, we want you to be absolutely confident in every purchase. If you are not entirely satisfied with your order, we are here to help.

1. Return Eligibility Criteria

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging with all tags, certificates (for jewelry), and manuals (for massagers) intact.

  • Accompanied by the receipt or proof of purchase.

2. Return Timeframe

You have 7 days from the date of delivery to initiate a return request. We believe this provides ample time to verify the quality of your product while ensuring a swift process for our team.

3. Damaged or Defective Products

We take immense pride in our quality control. However, if you receive an item that is damaged during transit or has a manufacturing defect:

  • Please contact us at chanduchandana2103@gmail.com within 24 hours of delivery.

  • Include clear photos or a short video of the defect.

  • Once verified, we will arrange a free replacement or a full refund at no additional cost to you.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Massagers/Personal Care Tools: Once the seal is broken or the device has been used.

  • Custom/Personalized Jewelry: Items made to order or specifically resized for you.

  • Items on Clearance: Products sold during specific "Final Sale" events.

5. Exchange Options

If you would like to exchange your product (e.g., for a different jewelry design), please contact us within the 7-day window. The item must meet the eligibility criteria mentioned above. Exchanges are subject to stock availability.

6. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The amount will be credited back to your original payment method (UPI, Card, or Net Banking).

  • Processing Time: Please allow 5 to 7 business days for the refund to reflect in your account, depending on your bank's processing times.

  • COD Orders: For Cash on Delivery orders, we will request your bank details to process a manual bank transfer once the return is approved.

7. Return Shipping Costs

  • Defective/Wrong Items: If the return is due to our error, Elora Pure will cover all shipping costs.

  • Customer Preference: For returns based on a change of mind, the customer is responsible for the return shipping fee. We can assist in scheduling a pickup via our logistics partner, and the shipping cost will be deducted from your final refund amount.

8. Contact Us

To start a return or if you have any questions regarding your order, please reach out to our dedicated support team:

Elora Pure Support Email: chanduchandana2103@gmail.com
Phone/WhatsApp: +91 91130 17657
Address: No 246/247, Brahma Devara Gudda, Ullal Upanagar, Bangalore 560056